Terms & Conditions

These Terms and Conditions (“Terms”) govern the services provided by Luxeera (“we”, “our”, “us”). By engaging our services or purchasing a membership or package, you (“the Client”, “you”) agree to be bound by these Terms.

1. Scope of Service

Luxeera provides concierge services including travel arrangements, lifestyle management, and access to experiences and events.
Memberships and packages cover our professional concierge service only — planning, coordination, and access.
All third-party supplier costs (such as flights, hotels, yachts, dining, tickets, chauffeurs, or security) are billed separately and directly to the Client.

2. Fees & Payments

Package fees are one-off service fees, payable in advance.
Memberships are billed on a recurring basis (monthly or annually, depending on your chosen tier) and must be paid in advance.
All fees are non-refundable.
Supplier costs will be invoiced separately and may require prepayment depending on the supplier’s terms.

3. Cancellation & Pausing

Memberships may be cancelled or paused with 30 days’ written notice.
Packages are non-cancellable once confirmed, as services commence immediately.

4. Client Responsibilities

The Client agrees to provide accurate information required to fulfil requests.
The Client is responsible for all supplier costs and for complying with supplier terms and conditions.

5. Confidentiality

Luxeera operates with absolute discretion.
All Client information, requests, and arrangements are treated as strictly confidential and will never be shared with third parties, except where required to deliver services (e.g., to secure bookings).

6. Limitations of Liability

Luxeera acts as an intermediary between Clients and suppliers. While we use only trusted partners, we are not liable for the acts, omissions, or failures of third-party suppliers.
Luxeera will not be held liable for any losses, damages, or delays beyond our reasonable control.

7. Acceptance of Terms

By engaging Luxeera’s services or purchasing a membership or package, you confirm that you have read, understood, and agreed to these Terms.